Shopping Policy
We do everything we can to make shopping on this site easy and worry-free. Please read the details of our shopping policy for the full picture of the care we are taking with your shopping experience.
When you order online you will be sent an automated e-mail immediately to confirm that your order has been received at the web site. We will regularly download orders from the web site, and check them to see that we accept the orders. It is only at this point that your order is accepted by us. If for any reason we do not accept your order we will e-mail you. Please give your correct e-mail address, and do not block our replies with a spam filter, as otherwise you will not receive our e-mails about your order.
We try to keep all prices up to date, but if we have made a mistake and find the price of the goods are significantly different than the price on the shopping cart, then we will e-mail you and ask if you wish to continue with the order at the new price. Your order is only accepted once we agree that the prices are correct. All pricing is in UK Pounds.
Goods are sent to you as soon as possible. We aim to post all orders within two days of ordering. Small orders of popular lines which we can supply from stock will be posted quicker than this. Larger orders, or orders for less popular lines, will be ordered from our wholesaler on a daily basis, and posted as soon as they arrive. We do not download or process orders on Saturdays or Sundays. If an item is out of stock we will e-mail you with the details of the delay. If we can only supply part of your order we will send the part we can supply quickly, and back order the remainder and send it as soon as it is available. There is no price difference for splitting the order in this way.
Postage is calculated individually for each order based on the weight of the goods and the country we are posting to. VAT at 17.5% is charged on postage.
Value Added Tax (VAT) at 17.5% is charged on the value of all goods we supply, and is also charged on postage costs according to the tax laws operating in the United Kingdom, where the sale actually takes place. Books are supplied without charging VAT, as is usual in the UK. Certain items can be supplied without us charging VAT if you post us a VAT Exemption Form, such as blood glucose testing items for diabetics. The goods that can be supplied in this way have a link to this form. All items sent abroad are charged VAT at the normal UK rate as the sale is deemed to have taken place in the UK.
Returning goods can be done within 30 days for a full refund if you find that the goods are not what you wanted. We regret that we do not refund the cost of return postage unless we have made a mistake with the order. We can only accept back items that have not been used, and that are returned with the original packaging in reasonable condition.
If any provision of these Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.